Chief Customer and Planning Officer at Highways England

Policy Fellow Alum, Centre for Science and Policy

Elliot Shaw is the Chief Customer and Planning Officer at Highways England. He previously worked there as Executive Director of Strategy and Planning.

Before joining Highways England, as the Ministry of Justice’s Director of Assurance, Elliot was responsible for working with the MoJ’s Departmental Board and Executive Committee to ensure the Ministry is effectively managed. His team was responsible for the effective governance of the Department, managing Departmental performance, risk management, organisational capability, planning and continuous improvement. They also provided oversight, challenge and support to the Department’s most significant programmes and projects, with the aim of ensuring these were successfully delivered.

Previously, Elliot was Deputy Director, Strategic Roads Investment, Department for Transport, responsible for the Department’s work on the Roads Investment Strategy (RIS) which articulates the Government’s long term vision for the Strategic Road Network (motorways and the biggest A-Roads). Before that, he was Head of Governance in the DfT, responsible for the Department’s corporate governance arrangements, departmental performance and risk management, portfolio management and its Programme and Project Management Centre of Excellence.

Prior to joining DfT, Elliot was a Senior Manager in Accenture’s Public Service Strategy practice. During his time at Accenture, Elliot worked across many areas of UK central government on projects ranging from large transformation programmes to high-level strategic reviews. He also worked in Washington DC as part of Accenture’s US Federal Government Strategy practice.

Elliot holds a Master’s in Public Administration from Harvard University’s Kennedy School of Government, a BA in Economics and Politics from Durham University, and a Diploma in Financial Management from the Association of Chartered Certified Accountants. He is a Fellow of the Royal Society of the Arts.